Protect yourself against banking security threats – wherever they come from!

At Worcester Credit Union (WCU) we value the security of your personal information. In today’s information era, the sad reality is that it’s easier than ever before to have your information stolen. WCU is committed to keeping our members’ financial information safe. One of the best ways to maintain that financial security is through education. Remember, WCU will NEVER contact its members requesting private information such as Social Security numbers, passwords, account information, and debit or credit card numbers. WCU never solicits its members for private information. We have the information we require and you should consider any attempt to obtain your personal account data to be suspicious and possibly for an illegal purpose. If you are unsure and would like to verify any request, simply call WCU at 508-853-9966.

Recommendations for protecting your private financial information:

  • Use Strong Passwords – don’t use your name or date of birth, include both letters and numbers, add special characters, etc.
  • Protect your Computers and Mobile devices with antivirus software and firewalls
  • Practice safe online habits such as always “Log Out” when you stop using a computer or device, try not to use publicly accessible computers for your personal business
  • Pay attention to Date & Time of last access when using online banking sites
  • Password protect your Mobile devices (phones and tablets)

Common scams include:

  • A debit/credit card scam that involves cardholders being called and told their cards have been deactivated. The cardholder is then asked to press “1” and provide personal information. Remember: WCU will NEVER call you asking for your personal information.
  • Phishing Scams involve Internet fraudsters who impersonate a business by email  to trick you into giving personal information by clicking on links to emails that ask for personal information. Don’t ever reply to an email, text or pop-up message that asks for your personal information. NEVER open unexpected attachments or links even if they appear to come from an organization or person you trust. Delete all suspicious messages even if you know the source. Legitimate organizations never ask for personal information through unsecure channels.
  • Vishing Scams are similar in nature to phishing scams; however, the fraudster calls you and impersonates a business such as WCU or a credit card company. Do not ever give out personal information! Call WCU to verify any suspicious or unusual call you receive or call the number printed on the back of your credit or debit card.
  • Smishing Scams use cell phone text messages to deliver a message in order to get you to divulge personal information. Again, NEVER give your personal information. Text messages are also sent asking the respondent to call the number provided in the text regarding discrepancies in their account. They may even include a link to a bogus bank website that may appear to be legitimate. Never open these links, or download anything from these messages. Be wary of all unsolicited text messages. Delete all information from the text messages and make sure all deleted text messages are removed, as these fraudsters have been known to use Spyware in conjunction with their text message solicitation.

Report Identity Theft

It’s important to be vigilant.  If you suspect identity theft, contact WCU and the Federal Trade Commission’s (FTC) identity theft website or call the Identity Theft Hotline toll-free at 1-877-ID-THEFT (438-4338).

For more information on the latest frauds and scams, visit